PRIVACY POLICY

MARV

Last updated: 01/04/2026

At MARV, we respect the privacy of our users and customers. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide through our website and communication channels.

By using this website, you agree to the practices described in this policy.

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1. DATA CONTROLLER

MARV is responsible for the processing of personal data collected through this website.

For any inquiries, you may contact us at:
WhatsApp: +573007042324

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2. PERSONAL DATA WE COLLECT

We may collect the following personal data:
• Full name
• Identification document (when applicable)
• Shipping and billing address
• Phone number
• Email address
• Payment information (processed securely through third-party providers)
• Purchase history
• Browsing data (cookies, IP address, website activity)

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3. PURPOSE OF DATA PROCESSING

Personal data will be used for the following purposes:
• Processing and managing orders
• Shipping and delivery fulfillment
• Handling requests, complaints, and inquiries
• Sending order confirmations and related communications
• Managing exchanges, returns, and warranties
• Sending marketing communications, promotions, and updates (when authorized by the user)
• Improving the user experience on the website

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4. CONSENT

By providing your personal data through the website, you grant your free, prior, express, and informed consent for its processing in accordance with this Privacy Policy.

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5. DATA SUBJECT RIGHTS

In accordance with applicable Colombian data protection laws, you have the right to:
• Access, update, and correct your personal data
• Request proof of your consent
• Be informed about how your data is used
• Revoke your consent and/or request deletion of your data
• File complaints before the competent authority (Superintendence of Industry and Commerce)

To exercise these rights, you may contact us through the channels provided.

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6. DATA SECURITY

MARV implements reasonable technical, administrative, and organizational measures to protect personal data against unauthorized access, loss, alteration, or misuse.

However, no system is completely secure, and absolute security cannot be guaranteed.

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7. COOKIES

Our website may use cookies to:
• Improve browsing experience
• Remember user preferences
• Analyze website traffic

Users may configure their browser to reject cookies, although this may affect certain website functionalities.

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8. DATA SHARING

MARV may share personal data with third parties only when necessary to:
• Process payments (payment gateways)
• Fulfill shipments (logistics providers)
• Operate technological services (e-commerce platforms, marketing tools, etc.)

These third parties are required to protect personal data in accordance with applicable regulations.

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9. INTERNATIONAL DATA TRANSFERS

If MARV uses platforms or service providers located outside Colombia, the user authorizes the transfer of personal data to such countries, ensuring that appropriate levels of data protection are maintained.

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10. MODIFICATIONS

MARV may update this Privacy Policy at any time. Changes will take effect upon publication on the website.

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11. VALIDITY

This Privacy Policy is effective from the date of publication and will remain in force as long as MARV processes personal data.